UC-03: Handle Governance and Collaboration

Role-gated control-plane steps are intentionally excluded from this public guide; use support escalation when those operations are required. Shared company context: Gharart.com Company Context Need operator help? Escalate through Troubleshooting and Support with request IDs and repro artifacts.

Developer Outcome

Ship handle governance and collaboration for Gharart.com with reproducible API steps, operational limits, and clear debugging playbooks.

Prerequisites

• A valid handle and environment access for Gharart.com.
• JWT and/or PAT credentials with required scope for this use case.
• Access to logs, support escalation endpoints, and test workspace.

Gharart Scenario

Agency handoff for Q4 paid social.

Persona: Ecommerce operations manager

Business goal: Delegate campaign operations safely to external agencies while preserving owner controls.

Step-by-Step Flow (UI + API)

1. Open the relevant Gharart workflow in the dashboard and confirm actor role access.
2. Execute route calls in sequence for this use case and capture response IDs.
3. Validate expected state in UI and API after each step before moving forward.
4. Record artifacts (request ID, run ID, deployment ID, slug, or token) for support handoff.

Primary API Routes

Limits and Quotas

• Respect per-route throttles and daily write limits before bulk operations.
• Use idempotency-safe retries for write endpoints to avoid duplicate business actions.
• Schedule high-volume workflows outside peak campaign windows where possible.

Where This Breaks

• insufficient_role when agency tries billing-only actions
• ownership transfer stalled because target user lacks confirmed account
• audit trail not reviewed before critical collaborator changes

How Gharart Debugs It

1. List collaborators and verify expected role hierarchy
2. Use audit-events endpoint to trace last role mutation
3. Re-run transfer-ownership with validated target identity

Escalation

Use end-user escalation path:

• Submit POST /v2/support/report.
• Include summary, details, and when available handle, sessionId, requestId, reproArtifact.

Audience boundaries:

• POST /v2/operator/escalations is an internal operator workflow and not an end-user escalation action.
• POST /v2/public/content-report is for public abuse moderation reports, not product incident escalation.