UC-16: Files, Sharing, and Internal Docs Access

Role-gated control-plane steps are intentionally excluded from this public guide; use support escalation when those operations are required. Shared company context: Gharart.com Company Context Need operator help? Escalate through Troubleshooting and Support with request IDs and repro artifacts.

Developer Outcome

Ship files, sharing, and internal docs access for Gharart.com with reproducible API steps, operational limits, and clear debugging playbooks.

Prerequisites

• A valid handle and environment access for Gharart.com.
• JWT and/or PAT credentials with required scope for this use case.
• Access to logs, support escalation endpoints, and test workspace.

Gharart Scenario

Secure sharing of media kits with partners.

Persona: Brand partnerships manager

Business goal: Share branded assets and internal docs with controlled public and partner access windows.

Step-by-Step Flow (UI + API)

1. Open the relevant Gharart workflow in the dashboard and confirm actor role access.
2. Execute route calls in sequence for this use case and capture response IDs.
3. Validate expected state in UI and API after each step before moving forward.
4. Record artifacts (request ID, run ID, deployment ID, slug, or token) for support handoff.

Primary API Routes

Limits and Quotas

• Respect per-route throttles and daily write limits before bulk operations.
• Use idempotency-safe retries for write endpoints to avoid duplicate business actions.
• Schedule high-volume workflows outside peak campaign windows where possible.

Where This Breaks

• file_expired responses after campaign extension
• magic-link access denied because file mode changed
• internal-doc policy too permissive for confidential documents

How Gharart Debugs It

1. List handle files and confirm access mode + expiry
2. Regenerate magic-link and validate recipient access
3. Review internal-docs access policy before external sharing

Escalation

Use end-user escalation path:

• Submit POST /v2/support/report.
• Include summary, details, and when available handle, sessionId, requestId, reproArtifact.

Audience boundaries:

• POST /v2/operator/escalations is an internal operator workflow and not an end-user escalation action.
• POST /v2/public/content-report is for public abuse moderation reports, not product incident escalation.