UC-08: Personalization and Destination Trust
Role-gated control-plane steps are intentionally excluded from this public guide; use support escalation when those operations are required. Shared company context: Gharart.com Company Context Need operator help? Escalate through Troubleshooting and Support with request IDs and repro artifacts.
Developer Outcome
Ship personalization and destination trust for Gharart.com with reproducible API steps, operational limits, and clear debugging playbooks.
Prerequisites
- A valid handle and environment access for Gharart.com.
- JWT and/or PAT credentials with required scope for this use case.
- Access to logs, support escalation endpoints, and test workspace.
Gharart Scenario
Geo-device routing for festive storefront.
Persona: Personalization specialist
Business goal: Route visitors to trusted, market-specific storefronts while preventing unsafe destination drift.
Step-by-Step Flow (UI + API)
- Open the relevant Gharart workflow in the dashboard and confirm actor role access.
- Execute route calls in sequence for this use case and capture response IDs.
- Validate expected state in UI and API after each step before moving forward.
- Record artifacts (request ID, run ID, deployment ID, slug, or token) for support handoff.
Primary API Routes
| Method | Path |
|---|---|
| GET | /v2/handles/{handle}/destination-domains |
| GET | /v2/handles/{handle}/personalization-rules |
| GET | /v2/handles/{handle}/tracking-templates |
| POST | /v2/handles/{handle}/destination-domains |
| POST | /v2/handles/{handle}/destination-domains/{domain}/decision |
| POST | /v2/handles/{handle}/destination-domains/{domain}/verify |
| POST | /v2/handles/{handle}/tracking-templates |
| PUT | /v2/handles/{handle}/personalization-rules/{ruleId} |
Limits and Quotas
- Respect per-route throttles and daily write limits before bulk operations.
- Use idempotency-safe retries for write endpoints to avoid duplicate business actions.
- Schedule high-volume workflows outside peak campaign windows where possible.
Where This Breaks
- destination domain pending verification blocks routing
- rule priority collisions create unexpected variant selection
- manual domain decision overrides automated risk score
How Gharart Debugs It
- List destination domains and verify decision + verification status
- Simulate route preview across country and device segments
- Audit personalization rule priority order for collisions
Escalation
Use end-user escalation path:
- Submit
POST /v2/support/report. - Include
summary,details, and when availablehandle,sessionId,requestId,reproArtifact.
Audience boundaries:
POST /v2/operator/escalationsis an internal operator workflow and not an end-user escalation action.POST /v2/public/content-reportis for public abuse moderation reports, not product incident escalation.